Hi, I am John Martin B. Velasquez and I am a Customer Service Representative and Virtual Assistant. I am a dedicated, hard-working, trustworthy and detail-oriented person who believes in honesty and good working relation.  

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 I am a graduate of a Diploma in Computer Studies from a college institute. My education background helps me to perform according to my client's expectations. 

I have over 5 years of experience as a Customer Service Representative / Technical Support with Email and Chat Support background in the BPO (Business Process Outsourcing) industry. I was a Sony Customer Service Representative, Technical Support, Repair Specialist in my previous job. It was for Australia and New Zealand Consumer Electronics Products. I did everything from Customer Support (Email and live chat), order processing and fulfillment, handling returns and exchanges, inventory updates and resolving technical inquiries related to TV's, Cameras, Laptops, and Personal Audio Equipments. I was practically an all-around support. I am very skilled in data entry and Microsoft office works.

If you hire me, you will get many services at a one-time investment. My client's satisfaction is my priority by providing high-quality service on every project on time and exceeds their expectations. I am available for both short and long term projects.

Furthermore, I must say I'm passionate about my craft. I work hard to do well and I'm the type of person who never wants to stop learning and always aiming for excellence. I've always been one of the top performers from my previous jobs. 
 

I am very much confident about our succession together as I am punctual and creative. I look forward to hearing from you soon. Thank you.

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